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A client handoff across a work table

Buyerfront / Client onboarding

You've won the client. Don't lose them in the handoff.

Buyerfront fixes messy client onboarding, handoffs and follow-up so new customers get started faster and your team spends less time chasing, firefighting and figuring out what happens next.

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See the €2,250 Rescue Sprint

The problem

You worked hard to win the client. What happens next should not put the relationship at risk.

A signed deal is only the beginning. When the handoff is incomplete, delivery slows down and the client is left wondering what happens next.

01

Clients take too long to get started

02

Sales promises do not reach the delivery team

03

Information and assets are missing at kickoff

04

Nobody clearly owns the next step

05

Teams repeatedly chase clients for the same things

06

Onboarding lives across inboxes, spreadsheets and people's heads

Signed client → active client

Where onboarding leaks revenue

Delays and unclear handoffs can put a new relationship under strain before the work has properly begun. The first step is seeing where the journey breaks down.

  1. 01

    Signed

    The agreement is made, but the next step may not be clear.

  2. 02

    Handoff

    Commitments, context and ownership move from sales to delivery.

  3. 03

    Kickoff

    The client needs a clear plan, contacts and expectations.

  4. 04

    Setup

    Access, assets, information and approvals need collecting.

  5. 05

    Active

    Delivery can begin with fewer avoidable delays.

Flagship service

Client Onboarding Rescue Sprint

€2,250

A focused service for growing businesses whose post-sale onboarding has become messy or overly manual.

Get My Free Onboarding Leak Check

What we work through

  1. 01Map the current signed-client-to-active-client journey
  2. 02Find friction, ownership gaps, repeated chasing and handoff failures
  3. 03Redesign the onboarding journey around clear next steps
  4. 04Improve kickoff structure, customer communications, checklists, SOPs and handoffs
  5. 05Identify sensible automation opportunities
  6. 06Deliver a prioritised implementation plan

Add-on services

Put the plan into practice

The €2,250 Rescue Sprint covers review, redesign and a prioritised plan. Hands-on implementation is separately scoped. These services are optional, with no obligation to buy them all. Standalone work is possible when the scope is clear.

01

Implementation support

From €1,500 per project

Turn an agreed onboarding plan into a working process in your existing tools.

Starting scope

  • One onboarding journey in one existing workspace
  • Intake, kickoff, checklist and handoff setup
  • Up to three reusable templates or SOPs
  • One team handover session and one revision round

Complex integrations and data migrations are scoped separately.

Discuss implementation
02

Workflow automation & AI setup

From €950 per project

Reduce repetitive admin around intake, handoffs and follow-up.

Starting scope

  • One defined workflow connecting up to two existing tools using supported integrations
  • Testing, failure alerts, documentation and handover
  • AI-assisted summaries or draft follow-ups where appropriate, with human review

Additional workflows, custom API development and complex migrations are quoted separately.

Discuss automation
03

Fractional onboarding & product ops

From €1,500 per month

Ongoing help keeping onboarding moving and improving the process.

Starting scope

  • Up to 12 hours per month with agreed monthly priorities
  • A weekly priorities check-in and onboarding issue/backlog coordination
  • SOP improvements and customer-feedback handoffs to product and delivery

Additional hours are by agreement. This is not unlimited or 24/7 support.

Discuss ongoing support

Starting prices cover the scope shown. Final scope, timing and fees are agreed before work starts. Software subscriptions and usage fees are excluded; VAT is added where applicable.

Prefer to write directly?hello@buyerfront.ieAlso available: AI Visibility

Who it is for

Different businesses. The same costly handoff problem.

These are starting points, not an exhaustive list. If clients get stuck between saying yes and getting started, the work is relevant.

01

Recruitment agencies

Client brief and signoff → account handoff → recruiters → reporting and invoicing

02

B2B SaaS & implementation businesses

Signed customer → kickoff → access, data and setup → activation

03

Agencies & consultancies

Signed client → discovery → asset collection → delivery → approvals

Free Onboarding Leak Check

Find the friction between signed and started.

This is an initial review of the onboarding process you describe and any relevant information you share. It is not a full audit of your internal systems, a guaranteed diagnosis or a promise of quantified revenue recovery.

  • A first look at where handoffs or next steps may be unclear
  • The area we would investigate first and what we would need to confirm it
  • A practical next conversation if the Rescue Sprint looks relevant

Every check is reviewed by a human. Expect to hear back within three business days.

Request your free check

Six required fields, plus one optional question.

We use your details only to prepare your check and contact you about it. See our Privacy Notice.

How Buyerfront works

Understand the handoff. Then fix what matters.

01

Review

Tell us what happens after a client says yes. The free check starts with what you share, not an assumed diagnosis.

02

Redesign

The Rescue Sprint maps the actual journey and puts clearer ownership, steps and communication in place.

03

Prioritise

Leave with a practical implementation plan. Further help is available if it makes sense for your team.

Questions

Straight answers before you ask.

Make the handoff as good as the sale.

Start with a clear view of what happens after a client says yes.

Get My Free Onboarding Leak Check